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Your Web Site Should Have an Opinion

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** SiteBuilderNews - 5/02/2002 Issue
** Helping You Build A Better Website
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In This Issue of SiteBuilderNews:

=> 1. Editor's Note
=> 2. Article: Your Web Site Should Have an Opinion
=> 3. Site Builder Tip
=> 4. Sites for Site Builders
=> 5. Site Builder News

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1. Editor's Note
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Hello SiteBuilders,

This week Gerry McGovern gives us more great advice for creating
the content of your site, whether it be information or products.
Also see this week's Site for Site Builders for a very useful
resource - a web developer's search engine that indexes thousands
of pages from web developer sites and forums.

--
Dan Grossman
edi-@sitebuildernews.com

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2. Feature Article:
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Your Web Site Should Have an Opinion
by Gerry McGovern

People want your opinion when they come to your Web site. They
want to know why you think your products are so good. They want
to know the latest news from your organization. They want to know
why you are such a great company to do business with.

A false myth has arisen on the Web, creating a picture of "power
searchers." These rugged individuals wield a search engine to get
to the facts. They scour the Internet daily, digging away at the
data mountain, unearthing that content jewel from the 600 billion
documents. In fact, these people are almost as rare as the
content jewel.

Average people who use the Web are conservative and impatient.
They don't know exactly what they are looking for. Perhaps they
are thinking of buying a notebook computer and wondering what
issues they should consider. A Xerox PARC study describes this
type of person as a "content gatherer."

A recent report by Jared Spool of User Interface Engineering
found that on the apparel and home goods Web sites he studied,
many customers never even used search. The March issue of the
IEEE CS Computer magazine reports on a study that paints a
picture of a very conservative Web searcher:

Despite commonly retrieving a large number of Web sites, users
tend to view few results pages per query. This trend appears to
be increasing with the majority of Web users not browsing beyond
the first or second page of results.
I have often said that while industrial societies suffer from
scarcity, digital societies suffer from glut. In our digital
economy, content has too often become a commodity. Digital
content, with a reproduction cost close to zero, is being
endlessly reproduced on the Web. There is too much content, and
people are responding by becoming more conservative in how they
consume it.

This is a huge challenge for any organization wanting to succeed
on the Web. How is your content going to stand out? How do you
get conservative, impatient readers to look at your content?
Having an opinion is a good start.

An opinion puts things into context. Yes, people like the facts.
What most people want, though, are the facts put into context.
They want you to tell them why your product is so much better
than your competitors'. They want to know what makes you so
different.

No, they don't want generic, marketing hyperbole, but they do
want to be sold. Why else are they on your Web site? Commerce is
selling with people. E-commerce is selling with content. Your
content won't sell if it doesn't have an opinion and attitude.

An intranet requires an opinion just as much as a public Web
site. Staffers who use the intranet are equally conservative and
impatient. They don't jump for joy when they see 100 technical
papers on a particular subject area. They are attracted to
statements such as, "Of these 100 papers, here are the 5 you
should read first."

Of course, opinion is subjective. But if people don't want
subjective opinions, then why do they still buy The Wall Street
Journal, The Economist, or The Irish Times?

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Gerry McGovern is a Web consultant and author. His most recent
books are Content Critical and The Web Content Style Guide,
published by Financial Times Prentice Hall. His personal Web site
is at http://www.gerrymcgovern.com

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3. Site Builder Tip
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This Week's Tip: Are You Making $1 per Visitor?

How many visitors do you get in one day? 100? Ok, great, at a
goal of $1 per visitor (average), you are at $100/day or
$36,500 per year. Wonderful!

Whoa - Wait - How do you get that $1 per visitor?

You need to figure out what your conversion rate is. After
studying your stats, how many visitors does it take before
you get a sale. If you are selling 10 $30 items per week with
700 visitors, then you are making $300 per week with 700
visitors and your conversion rate is 1.4%. You are receiving
43 cents per visitor instead of $1.

You need to add products (or affiliate programs), etc. AND,
you need to change your marketing techniques or web site
design to raise that rate.

Use this as a guide to help to measure your effectiveness and
determine how to spend your time effectively.

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Deborah Anderson, of AndersonCreations.com, teaches web design
and internet marketing in addition to publishing Webmaster Tips
Weekly. Subscribe free by sending a blank email to
mailto:subsc-@webmaster-tips-weekly.com
http://webmaster-tips-weekly.com/webtips

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4. Sites for Site Builders
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Empty String - Web Developer's Search Engine

Empty String only crawls the best Web Developer sites on the net
which means that 100% of the information linked to is relevant
to web development. A great place to go when you need information
about a specific program or programming language (you can search
each separately).

Check it out at... http://www.emptystring.com/

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5. Site Builder News
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Ariba builds Web services momentum
http://c.moreover.com/click/here.pl?e37334064&e=6592

AT&T to Provide Web Hosting Services to Hyatt Hotels
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Are we set for a Web hosting reprise?
http://c.moreover.com/click/here.pl?e37289529&e=6592

Hostway Acquires UK-Based Web Hosting Company
http://c.moreover.com/click/here.pl?e37234298&e=6592

BEA, RIM to partner on Web services tool
http://c.moreover.com/click/here.pl?e37225691&e=6592

Web Hosting News: NCInfraGard Selects InterCerve to Host Site
http://c.moreover.com/click/here.pl?e37224985&e=6592

Web Hosting News: Galaxy Internet Services Announcement
http://c.moreover.com/click/here.pl?e37146700&e=6592

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